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Frequently Asked Questions

The Swift Group believes that every customer has a right to expect good service each and every time contact is made with us. To help ensure that this happens we have agreed a set of service standards with our dealer networks that governs the way they do business with you, the customer.

These standards apply to both the sales and after sales experience and we actively monitor their delivery. These service standards are intended to provide a consistent, professionally handled response whenever you are in contact with anyone who represents the Swift Group.

Q. Does my caravan have a warranty?
A. All Swift Group caravans have a 6 year body shell integrity guarantee and a 3 year SuperSure manufacturer's warranty. This policy is dependant upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners' Service & Warranty Handbook.
Q. Does the caravan need to be serviced every year?
A. In order to protect your investment and to maintain the warranty policy, you must have your caravan serviced annually. We strongly recommend that you continue to have your caravan professionally serviced, even after the warranty has expired.
Q. I am having trouble booking my caravan for its service, in line with the requirements, what timescale is acceptable?
A. For each annual service, we state that the van must be serviced within the generous time window of 90 days before each anniversary of the original date of purchase, and 60 days after. For the Supersure Warranty the third service must be completed by the third anniversary of the date of purchase and for the body shell body shell integrity guarantee by the sixth anniversary of the date of purchase.
Q. Who can service my caravan?
A. We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.
Q. Who can carry out warranty work on my caravan?
A. Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.
Q. Can I extend the warranty of my caravan?
A. Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.
Q. Is the warranty transferable, to new owners?
A. The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the serial number of the caravan. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.