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Frequently Asked Questions
The Swift Group believes that every customer has a right to expect good
service each and every time contact is made with us. To help ensure that
this happens we have agreed a set of service standards with our dealer
networks that governs the way they do business with you, the customer.
These standards apply to both the sales and after sales experience and
we actively monitor their delivery. These service standards are intended
to provide a consistent, professionally handled response whenever you are
in contact with anyone who represents the Swift Group.
- Q. Where can I get spare parts for my motorhome?
- A. The network of Swift Group dealers will be able to source most parts you require for your vehicle. For details of your nearest dealer click on the Find a Dealer button in the right hand navigation menu and follow instructions on screen.
- Q. How many years will spare parts be available for my motorhome?
- A. The Swift Group will endeavour to supply spare parts for vehicles, for 8 years from the time of production.
- Q. What if the parts are no longer available?
- A. Where the original part is no longer available, Swift will try to advise an alternative system.
- Q. There has been a delay in receiving parts, who can help me?
- A. Your Swift Group dealer has access to an online ordering system, which gives estimated delivery dates for all parts ordered. If the dealer requires further assistance, the parts team will be happy to help your dealer. We do not advise customers to contact the Swift Group to chase parts, as you will not have the specific information required to trace the order.
- Q. How does the parts system operate?
- A. All of our Swift Group Dealers have access to our online catalogue, which includes photographs and drawings, to assist our dealers in the identification of parts. The dealers also have access to check the progress of their orders.