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Frequently Asked Questions
The Swift Group believes that every customer has a right to expect good
service each and every time contact is made with us. To help ensure that
this happens we have agreed a set of service standards with our dealer
networks that governs the way they do business with you, the customer.
These standards apply to both the sales and after sales experience and
we actively monitor their delivery. These service standards are intended
to provide a consistent, professionally handled response whenever you are
in contact with anyone who represents the Swift Group.
- Q. I have a problem with my motorhome, who can help me?
- A. We would always recommend that you contact your supplying dealer, or if this is not convenient, your local Swift Group Dealer, or Swift Approved Repair Centre, so that an inspection can take place, and the necessary course of action agreed.
- Q. I am unhappy with the service I have received from my dealer, where do I go from here?
- A. We would recommend that you write to your dealer, copying the letter to the Swift Customer Care Team, quoting the serial number of your caravan, or build number of your motorhome, requesting a response explaining how they will resolve your complaint.